Refund policy

Return & Refund Policy

Effective Date: 5-7 business days

At trenzeo.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help with a simple and transparent return and refund process.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition

  • Be returned with original packaging, tags, and accessories

  • Have a valid proof of purchase (order ID or receipt)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You can request a return within [X DAYS] of receiving your order.
Any requests made after this period may not be accepted.

3. Refund Process

Once your return request is approved:

  1. Our team will guide you through the return process

  2. After we receive and inspect the product, we will notify you of approval or rejection

  3. If approved, your refund will be initiated

4. Refund Timing

  • Refunds are processed within [REFUND PROCESSING TIME] after approval

  • The amount will be credited to your original payment method

  • In some cases, bank processing may take additional time

5. Exchange Policy

We offer exchanges for eligible items in case of:

  • Size issues (if applicable)

  • Defective or damaged products

To request an exchange, please contact us at sayanmandal947@gmail.com within the return period.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

  • Please contact us within delivery date of delivery

  • Share clear photos or videos as proof

  • We will arrange a replacement or full refund at no extra cost

7. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (not due to our fault)

  • Items without original packaging or tags

  • Personal care or hygiene products (if opened)

  • Any item marked as “non-returnable” on the product page

8. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost

  • For all other returns, the customer may be responsible for return shipping charges

9. Contact Us

For any return, refund, or exchange requests, please contact us:

  • Email: sayanmandal947@gmail.com